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Refund and cancellation policies

Refund and cancellation policies

Complete Training and Live Help Membership

If you’re unsatisfied with your membership, please email us at [email protected] within 30 days of your purchase. We’ll issue a full refund unless you’ve received a certification — in which case, the membership is non-refundable.

If you cancel after 30 days, your subscription for Live 1-on-1 Help will end, but you’ll retain lifetime access to all live and self-paced classes.

Refunds and certification exams

If you refund your purchase, you can no longer sign up for more of the included certification exams. If you’ve already registered for an exam or taken an exam before you request a refund, we will deduct the cost of the exam from your refund.