Refund and cancellation policies
Live classes
To cancel your seat in a live class, please notify us at [email protected] before the first day of your class and you'll receive a full refund. If you attend the first day of class and it doesn't meet your expectations, just email us at [email protected] by the end of the first day. Please note that we don't provide refunds if you miss the class or reschedule past 60 days from purchase. However, we'll keep your credit so that you can attend another class in the future. If you have to miss the class, chat with a training advisor to reschedule.
Complete Training and Live Help Membership
To refund your membership, email [email protected] before the 30th day of purchase, and you'll receive a full refund. Please note, if you take any of the included certification exams, we'll deduct the cost of the exams from your refund. If you cancel after 30 days, we'll stop your monthly subscription for live services (this includes daily instructor-led classes and Live QuickBooks Help). You'll still retain access to the entire self-paced library (including all future updates).
Refunds and certification exams
If you refund your purchase, you can no longer sign up for more of the included certification exams. If you've already registered for an exam or taken an exam before you request a refund, we will deduct the cost of the exam from your refund.
