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Customer Experience Specialist · 100% Remote

Challenging work. Real growth. Real impact.

No accounting or QuickBooks experience required.

  • Grow in a career with real opportunities to advance
  • Build skills that compound over time
  • Help people when they’re confused, stuck, or stressed
  • Leave each day knowing you made things clearer for someone

Application takes about 15 minutes, including a short assessment.

The QuickBooksTraining.com team
The company
28 years — Intuit’s endorsed QuickBooks training partner since 1998
~20 employees — small, collaborative, fully remote
Profit sharing — after 90 days

Bring your drive and passion.
We’ll teach you the skills to succeed.

You’ll start by learning our curriculum with plenty of guidance, then take on more as your skills grow.

Who succeeds here

QuickBooks or accounting experience is helpful but not necessary. We’re looking for critical thinkers who learn quickly, communicate well, and genuinely want to teach and solve problems.

  • Natural intelligence and the ability to learn fast
  • Solid work ethic, reliability, and self-management
  • Excellent verbal and written communication
  • Comfortable teaching in a live online setting
  • Meticulous, empathetic, and responsive
What you’ll do

It can feel intimidating at first. We’ll guide you and make sure you’re ready before you’re in front of customers.

  • Teach short 1–1.5 hour online classes
  • Teach a two-day online class
  • Answer customer questions 1-on-1
  • Create training videos — script, screen capture, narrate, edit
  • Collaborate on improving materials and teaching methods
Why you’ll love it

We’re a small company working remotely as one team. As the only Intuit-endorsed training partner, our reach outweighs our size — every employee matters.

  • 100% remote
  • Clear advancement path
  • Stable, well-established company with strong demand
  • Supportive team and a structured learning path
  • Profit sharing after 90 days
  • Meaningful work — you help people succeed at their jobs

Is this role right for me?

An honest look at the fit — both sides of it.

You’ll be a good fit if you

  • Enjoy teaching and explaining concepts patiently
  • Like solving problems for others one-on-one
  • Learn quickly and take pride in improving your skills
  • Are patient, detail-oriented, and empathetic

Realities of the role

  • You’ll teach live, and people will often be confused
  • You’ll explain the same concepts many times, in different ways
  • You’ll be learning continuously, especially early on
  • Accuracy and attention to detail matter

The hiring process

Five steps, no unpaid take-home projects. You’ll know what the job is really like before you accept it.

  1. 1

    Apply online

    Fill out the application and complete a 15-minute assessment.

  2. 2

    Phone call — about 30 minutes

    A conversation with our hiring manager about the role, how your experience and interests line up, and your questions.

  3. 3

    Interview — about 2 hours

    An interview built around real job scenarios. You’ll respond to a few prompts that let you show your writing and teaching skills.

    We use one longer session instead of several short interviews so we can preview the work in detail and give you time to prepare for the demos during the interview — not on your own unpaid time.
  4. 4

    Meet the team

    A Zoom call with team members currently in the role. Hear what the day-to-day work is actually like from the people doing it.

  5. 5

    Final interview

    A final conversation to cover open questions, followed by a brief trait assessment — not a skills or cognitive test — to help ensure a good team fit.

Common questions

A 2-hour interview? Why so long?
We prefer one longer, structured conversation over several short interviews or take-home projects. The time is used to show you what the job is really like, walk through realistic scenarios, and give you space to prepare for any demos during the interview itself. We don’t expect candidates to do unpaid work or prep projects on their own time.
I’ve tried learning accounting before and it made no sense. Can I really learn this stuff?
Yes. Most people we hire start with little or no accounting background. You’ll follow the same structured curriculum we’ve used to teach QuickBooks since 1998, with a clear learning path, practice, and a teammate guiding you. You won’t teach a class until you’re ready.
What hardware and equipment do I need to provide?
You’ll need a reliable computer, a stable high-speed internet connection, and a quiet place to teach from. We’ll confirm the specifics — including headset and webcam requirements — during the hiring process.
Can I meet current employees?
Yes. “Meet the Team” is a standard step in our process: a Zoom call with team members currently in the role, so you can ask about the day-to-day work before you decide.

Want to make a difference?
Ready for a challenge?

Apply in about 15 minutes. No accounting or QuickBooks experience required.

Questions about the role? Email careers@quickbookstraining.com