How does the live online class work?
You view the instructor's screen on your computer and listen via your computer's speakers or headphone jack. To ask a question, use the chat feature or ask your question out loud if your computer is equipped with a microphone.
Do you cover the same material in the live online version and classroom version of Mastering QuickBooks?
What do I need to take the live online class?
You need a high-speed Internet connection. We recommend a computer with external speakers or a headphone jack. Although not required, it's easier to ask questions if your computer has a microphone. Some people use a USB, wireless, or bluetooth headset that includes a microphone.
Do I need QuickBooks on my computer?
I didn't receive my class confirmation. What should I do?
Please call our office at 1-800-564-2688.
Do I need special software to attend online class?
Yes. After you sign up we’ll send you a link to the class. On the day of your class, open the email and click the link. This automatically installs any software you need to attend the class.
I'm having difficulty connecting to the live online QuickBooks class. What should I do?
Call "GoToWebinar" at 888-259-8414. They can assist you with technical problems on the day of the class.
What happens after I enroll in the online class?
You’ll receive an email that includes:
- A link to download a manual for each day
- A link you’ll click to start the class on the scheduled day
What time does the Mastering QuickBooks Live Online class start and end?
The online class starts at 9:30 AM Central Standard Time (10:30 EST, 7:30 PST) and ends at 5:00 PM (CST). Please log-in at least 20 minutes early to ensure your computer is setup for the class. The class is installed automatically when you click the link in your email confirmation.
Do we get a lunch break?
Lunch is on your own from 12:30-1:30 (CST).
Can you teach at my office?
We don’t provide one-on-one training, but we can teach a group at your location. We can even tailor the class to meet your needs. This cost varies but the minimum price is $6,000. So it only makes sense if you have a larger group.
Can I just attend Day 1 or Day 2 of the QuickBooks class?
We don’t recommend it because the course is designed as a 2 day class. However, there are some cases where this might be appropriate. Call our office at 1-800-564-2688 to speak to a learning consultant.
What is the cancellation policy?
Refunds will be made only if cancellation request is received in writing 5 (five) business days prior to Class (minus $45 registration fee)
Which version of QuickBooks do you teach?
We always teach the most current version. Don’t worry if you have a different version. The instructor will point out the differences between the current version and your version. Older versions work basically the same way and you’ll learn new and improved features!
Do you offer a money-back guarantee?
Yes, if you're not satisfied for any reason, return your materials to the instructor by lunch on the first day of class and you will receive a full refund. We do not provide refunds if you do not attend class. We will, however, keep your credit so that you may attend another class in the future.
What if I miss the class because of illness or travel?
We apply your credit and apply it to another class of your choice (in your area or online).
Am I guaranteed a seat in the class when I place my order?
Yes. Your registration is guaranteed upon receipt of payment.
Can I split the class between dates? In other words, can I attend Day 1 this month and Day 2 another time?
Yes, please call a training consultant at 1-800-564-2688 to set this up.
To ask additional questions, call a training advisor at 1-800-564-2688. Or email your question to firstname.lastname@example.org