Frequently Asked Questions

Support for QuickBooks Live Online Training

How does the live online class work?

You view the instructor's screen on your computer and listen via your computer's speakers or headphone jack. To ask a question, use the chat feature or ask your question out loud if your computer is equipped with a microphone.

Do you cover the same material in the live online version and classroom version of your classes?

Yes.

What do I need to take the live online class?

You need a high-speed Internet connection. We recommend a computer with external speakers or a headphone jack. Although not required, it's easier to ask questions if your computer has a microphone. Some people use a USB, wireless, or bluetooth headset that includes a microphone.

Do I need QuickBooks on my computer?

No.

I didn't receive my class confirmation. What should I do?

First, check your junk mail/spam folder. If you still didn’t receive your confirmation, please call our office at 800-564-2688.

I'm having difficulty connecting to the live online QuickBooks class. What should I do?

If you need a new email with a link to the class, call our office at 800-564-2688. If you’ve clicked the link and aren’t able to connect to the class, call "GoToWebinar" support at 888-259-8414. They can assist you with technical problems on the day of the class.

What time does the class start and end?

The online classe starts at 9:30 AM CENTRAL STANDARD TIME (10:30 EST, 7:30 PST) and ends at 5:00 PM (CST). Please log-in at least 20 minutes early to ensure your computer is setup for the class.

Do we get a lunch break?

Lunch is on your own from 12:30-1:30 (CST).

What is the cancellation policy?

Refunds will be made only if cancellation request is received in writing 5 (five) business days prior to Class (minus $45 registration fee).

Which version of QuickBooks do you teach?

We always teach the most current version. Don't worry if you have a different version. The instructor will point out the differences between the current version and your version. Older versions work basically the same way and you'll learn new and improved features!

Do you offer a money-back guarantee?

Yes, if you're not satisfied for any reason, inform your instructor or our office by the end of the first day of class and you will receive a full refund. We do not provide refunds if you do not attend class.  We will, however, keep your credit so that you may attend another class in the future.

What if I miss the class because of illness or travel?

We apply your credit and apply it to another class of your choice (in your area or online).

Am I guaranteed a seat in the class when I place my order?

Yes. Your registration is guaranteed upon receipt of payment.

How many people can view the training with me?

The class fee is per person. All attendees viewing the class (even if from the same computer or room) need to pay for the class. We do offer discounts for multiple attendees. To add more attendees, call 800-564-2688.

Need Help?

TO ASK ADDITIONAL QUESTIONS, CALL A TRAINING ADVISOR AT 1-800-564-2688. OR EMAIL YOUR QUESTION TO Office@realworldtraining.com

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