Support for QuickBooks Certification

We want you to become QuickBooks Certified

If you have questions about your training, please review support for the type of class you purchased (Classroom, Live Online, OnDemand or CD/DVD). The following questions address the certification exam process. However, if you have problems or questions, the following FAQs should be of assistance. And, you can always call our office at 800-564-2688.

Frequently Asked Questions

I just attended a live class and I am ready to take the test. When will I receive test instructions?

We email testing instructions with your unique testing voucher within 3 days of you completing the class.

I just ordered the OnDemand or CD/DVD class. When will I receive test instructions?

We email testing instructions with your unique testing voucher within 3 days of your order.

What can I do with my certification?

It can help you get a job or possible salary increase with your current employer. Being certified proves that you are competent in QuickBooks. The test is proctored which adds additional validity to your certification. Employers can even verify your certification online. It’s a great credential to put on your resume.

How can I find a testing center and take the exam?

Here is brief overview of the process: (Certiport is our 3rd party testing administrator)

For a list of centers in your area, visit Certiport. Click Test Candidates, then click Locate a Certiport Authorized Testing Center. Click the map near your area. Next to "Exam Category", select "Intuit QuickBooks". Enter your City or Postal Code and click Search.

What if there isn’t a testing center in my area?

Certiport maintains their own database of authorized testing centers and it’s subject to change. Call one of our training advisors at 800-564-2688 and we’ll help you find an alternative testing center to get you certified.

Does my certification apply to only one version of QuickBooks?

Yes. The certification applies to a specific version of QuickBooks. When a new version of QuickBooks is released, you would need to be certified on the new version for an additional fee.

After I receive my test voucher, how long do I have to complete the exam?

You have 120 days from the date of your purchase (or date of your live class) to complete the certification exam. The exam is 50 minutes long.

How can my employer/potential employer verify my certification?

You will need to give them VIEWER access to your certification transcript on Certiport. Assuming you passed the certification exam, log into your Certiport account. Go to your transcript and “Approve Another Viewer”. You will need the viewer’s email address to complete the authorization form.

If you received a paper certificate or electronic PDF of your certificate or transcript, you could send a copy to your employer/potential employer.

How can I prepare for the test?

After completing our Mastering QuickBooks Level 1 Class, use the provided study guide to go over exam objectives and practice questions. To prepare yourself for interactive simulations, practice with QuickBooks using the recommended steps from the Exam Objectives (beginning on page 6 of the study guide), and Day 1 and Day 2 workbooks that are included with our Level 1 training (PDF format if you don’t attend the in-person class). When you are ready, contact an authorized testing center and schedule yourself to take the certification exam.

Prior to taking you exam, you will also want to register for a Certiport account. Bring your login Username and Password with you to the exam.

I passed my certification exam. How do I get my certificate?

To print a certificate:

  1. Log into
  2. Select MyCertiport > My Transcript from the top of the window.
  3. Click the PDF link to open a digital copy of their certificate.
You can also click Order Official Certificate to have a certificate mailed to you for $10.



Need Help?
Real World Training only provides support for our training products and seminars. For QuickBooks support and customer service, please call Intuit at 888-246-8848, or visit Intuit Support

Explore All of Our Classes & Ways to Learn

Explore All of Our Classes & Ways to Learn

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